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FAQ's
14 day returns - including bikes!
At Electric Bicycles.ie our priority is to ensure that you are highly
satisfied with your purchase. In the unlikely event that you are not,
please feel free to return your goods within 14 days of the purchase
date for a full exchange or refund.
Any of our products can be returned to us for any
reason provided it is returned in 'showroom condition' with its
original packaging and with a valid receipt.
Returns can be made at our Pearse Street store, including purchases made online. Or you can return your
purchase by post.
Refunds will be processed using the same method of payment used for the
original purchase. Credit & debit card refunds must be made to the
card used for the original purchase, cheque payments will be refunded
in cash but due to banking restrictions can only be refunded at least
14 days after the original purchase date. We are unable to offer any refund without a valid
receipt and the
goods must be returned in original packaging with all warranty cards,
manuals and accessories.
At Electric Bicycles.ie we take pride in giving you the best possible bike purchasing experience, whether that be in our store, over the phone or online.
One area that sets us apart from our competitors is the effort we go to in order to ensure your bike reaches you in a safe and secure condition with only minor assembly before you can hit the road.
For your convenience, comfort and safety ALL bikes purchased via our website are fully assembled and tested by one of our qualified mechanics prior to being dispatched.
During the assembly process the forks, wheels, seat-post and components are fitted. Gears and brakes are adjusted wheels are trued, tyres pumped up and all nuts and bolts tightened.
If you have purchased any accessories, they will be fitted to the bike FREE of charge at this point (just notify us at the time of ordering).
Back to the topWe offer a FREE standard delivery service on all our bikes as well as priority delivery services to within Ireland. Standard shipping rates only apply to accessories, depending on weight our standard rate is €2.50. We do not currently have preference rates outside of Ireland but please let us know if you would like a quote for your country.
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At Electric Bicycles.ie , we offer a 14 days return service, including bikes. In the event that you are not completely satisfied with your purchase, please ensure you have the original product packaging and a valid receipt. You can then return your order to our store or by post.
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How do I avail of the cycle to work scheme?
All our bikes qualify under the cycle to work scheme, although each company has different requirements in general the first step is a quote from us for your chosen bike & accessories. If you would like a quote please copy & paste the following into an email and we will send you back a quote within 1 business day.
Name:
Company:
Company address:
Contact number:
Contact for cycle to work scheme:
Bicycle name:
Bicycle colour:
Accessories:
What is the difference between a regular bike and an electric bike?
The concept of e-bikes is based on the principle of augmenting, not replacing human power. Electric bikes are like regular bikes with a battery-powered electric motor that assists with your pedaling. The average person who normally rides at 10 mph can ride at 15-20 mph using the same effort.
Why would I buy an electric bike?
From the feedback we have had when visiting companies those who trial our e-bikes and who may not have even thought about buying a bike just love the feeling of exhilaration and ease an electric bike offers over a regular bike. Studies show that people are 4 times more likely to cycle electric than a normal bike. Why? because the assistance an electric bike gives you is on demand to help you zip up hills, against headwinds and lets you go on longer cycles. You can enjoy the time getting to work, without the traffic worries all while getting fit but without needing a shower when you get to work.
What about parts and after sales?
As exclusive dealers on all our bikes we have fully trained engineers to offer all the support you should need. Our team is always here to look after you, we are on the end of a phone for general queries and are on hand to follow up with any maintenance and repairs.
Why buy from electricbicycles.ie?
Since 2007 we have been dedicated to bringing more sustainable forms of transport to Ireland. We are the country’s leading provider of electric vehicles, with the largest deployed fleet of EV's on Irish roads. Our technical expertise in this area ensures that our electric bicycles are of the highest standards, backed up by a dedicated support operation.
Back to the topYes, the best way to make the decision to buy an electric bike is to cycle it first. We have linked up with dealers around the country and if we are always working on more. If we don't have one near you let us know and we can do our best to find someone in the area. To find a dealer near you go to our dealer page.
How should I care for the battery?
In order to achieve maximum battery life and range of the e-bike we recommend that charging takes place in a warm room. With temperatures below 20ºC prolonged charging time must be expected. Please note that the capacity of the battery will decrease when temperatures fall below 20ºC.Optimum battery charging conditions are at 20ºC. If the battery is exposed to direct sunlight the battery life deteriorates considerably.Memory effect does not occur in Li-ION batteries. It is thus unnecessary to discharge the battery before starting a recharge.
Charging of the Li-ION battery at frequent intervals may prolong the battery life. However, please note that once charging of the battery has been started you should not discontinue the process as this may have a negative influence on the battery life.